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Working Successfully with Gen Y in Call Centers

Generation Y has different characteristics from other generations. They not only want more from life, they demand it. They are self-confident, tech savvy, and high performers. They also require more work-life balance, flexibility at work, advancement opportunities, and a say in what’s going on around them.
Call Centers pay a high price to find, hire, and train agents, so it's critical to focus on lowering attrition and employee retention efforts. Have you considered changing how your call center functions to accommodate this generation? If not, you may be at direct odds with today’s up and coming workforce – Generation Y
Successful call center groups will make adjustments to their management styles, policies, and procedures in order to work effectively and get the most out of these employees.

Attend this webinar to learn:
•The demographic shift occurring in contact centers
•The characteristics of Generation Y
•How to communicate with and provide coaching, flexibility and development for Generation Y in a contact center setting

Companies that take the time to make changes and adjust how they interact with their employees will obtain positive results well beyond just improved employee performance. The best result will be a higher level of customer satisfaction, which will drive customer loyalty and higher revenues.

Eligible for 1 HRCI
Recorded Aug 29 2012 61 mins
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Presented by
Kevin Childs - Contact Center Practice Leader and Kate Donovan - Vice President, ManpowerGroup Solutions
Presentation preview: Working Successfully with Gen Y in Call Centers

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The ManpowerGroup suite of solutions is offered through ManpowerGroup Solutions, Experis,™ Manpower® and Right Management.®

Experis™ is the global leader in professional resourcing and project-based workforce solutions. We accelerate organizations’ growth by intensely attracting, assessing and placing specialized expertise in IT, Finance & Accounting, Engineering and Healthcare to precisely deliver in-demand talent for mission-critical positions, enhancing thecompetitiveness of the organizations and people we serve.

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  • Title: Working Successfully with Gen Y in Call Centers
  • Live at: Aug 29 2012 4:00 pm
  • Presented by: Kevin Childs - Contact Center Practice Leader and Kate Donovan - Vice President, ManpowerGroup Solutions
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