Frank Eliason, SVP of Social Media, Citibank & Brian Solis, Author, Altimeter Group Principle
Winning in Social requires us to first win with our Customers. This is a true crossroads for companies and their Customer Service departments. Will companies pivot beyond trying to shut their Customer up on the Social web? How will it change the experience for the Customer? And on the inside, how will it affect your Customer Service staff? The future will look very different for service organizations. Join Frank and Brian as they discuss this shift in the marketplace and what's possible in this new hyper-connected world.