Automating the “Service On-boarding” Process

Presented by

Valerie Arraj, ITIL Expert, Compliance Process Partners

About this talk

IT Service Management is all about on-boarding, delivering and managing “services”. This session will discuss the automation opportunities around a seamless service on-boarding process. Whether you are delivering IT as a Service (IaaS), Platform as a Service, or Software as a Service the process, the ability to reach maturity for regarding demand and supply of services, depends a great deal on the level and quality of automation that aligns closely with processes to deliver service value. We will discuss Service Information Systems, data driven approaches via Configuration Management Systems and automated provisioning or orchestration systems.

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This online channel will feature live webcast presentations by leading IT and business executives. In today’s economic environment it is imperative that IT find ways to become more efficient while maintaining, or even increasing, the levels of service that it provides. Automating IT functions is the best way that IT can achieve these conflicting objectives. The IT Automation channel speakers will look at how to increase the productivity while reducing the cost of IT operations through automation and the application of industry best practices. The presentations will show you the steps to take and the tools that you will need to improve the performance of your IT operations.