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Developing an Insights-Driven Approach for Exceptional Digital Experiences

Providing a great digital experience is critical for your brand, but the complexity of monitoring modern apps presents a challenge. When you combine a mix of mobile and Web applications, containers and microservices in distributed environments, identifying when and why your customers are having a poor app experience is often difficult.

Join us for this webinar where Bryan Whitmarsh, Director, Product Management at CA Technologies will demonstrate how you can achieve a 5-star app experience for your customers. See how CA App Experience Analytics leverages a powerful, open source analytics platform to provide user experience insights and deep visibility into performance across apps and channels.
Recorded Dec 14 2017 55 mins
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Presented by
Bryan Whitmarsh, Director, Product Management at CA Technologies
Presentation preview: Developing an Insights-Driven Approach for Exceptional Digital Experiences

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  • Employing Microservices: 5 Ways to Tame Container Chaos Recorded: Oct 9 2018 54 mins
    Amy Feldman, Director of APM Product Marketing at CA Technologies
    Microservices, as the name implies, break up applications into many small pieces. Teaming microservices with DevOps is considered the new path to rapidly bring business value to software applications, and Docker is the primary containerization technology that can make microservices a reality.

    Speed has a price, however. Breaking up applications introduces new types of issues that traditional architectures do not need to deal with.

    Join this web seminar to learn about five ways to tame the container chaos.

    You will learn:
    How analytics can be used to guide design decisions and identify practices that correlate to the higher levels of performance
    Where, when, and how to enrich performance monitoring with detailed instrumentation and the value of additional metrics in cloud environments
    How to extend support with synthetics to monitor the APIs that are key to driving communication between microservices
    How increases in components, dependencies, and communication flows necessitate the need for automatic mapping and maintaining telemetry data
    How to apply established configuration management techniques to containers using automation to preserve velocity
  • Using Containers to Improve Performance in Constantly Changing Applications Recorded: Oct 9 2018 62 mins
    Chris Kline, VP DevOps Strategy for CA Technologies and Amy Feldman, Director of CA APM Product Marketing at CA Technologies
    Containers are engineered to support the need for continuous application changes. As self-contained artifacts, they accelerate the benefits of immutability, scalability, and portability. But there’s no such thing as a free lunch, and the ephemeral nature of containerized apps challenges teams to understand how a “now you see it, now you don’t” system impacts overall application performance.

    New techniques are required to manage containerized changes in the context of the highly dynamic state in which they operate.

    You will learn:

    How small changes in code, apps, and architecture can remain undetected in containers but cumulatively build to cause severe problems
    The application of multidimensional analysis to track container changes across time in order to pinpoint the impact on performance
    Methods to increase the supportability and resilience of containerized applications within and across the continuous delivery pipeline
  • Realize The Full Value of Your Cisco ACI and SD-WAN Investments Recorded: Sep 12 2018 48 mins
    Jessica Lyons Hardcastle, Senior Editor SDX Central
    During this SDxCentral.com webinar, you’ll learn how CA delivers a single and scalable operations experience with easy OOTB dashboards for NOC personnel to correlate network health with faults and events for modern technologies like Cisco ACI, SD-WAN, vCPE to traditional SNMP performance, flow and traffic analysis and TCP/Application transport analysis… in one unified platform.
  • The Essentials of Container Monitoring Recorded: May 1 2018 44 mins
    Peter Waterhouse, Sr. Advisor, CA Technologies
    Containers are being widely adopted across DevOps teams to speed the development and deployment of applications but sometimes at the cost application performance and the user experience. As these new modern architectures are deployed, teams struggle to understand how best to gain performance and user insights due into these highly ephemeral environments. Traditional monitoring techniques are challenged and require a new approach. Download this webcast to learn more about essentials of monitoring containerized application environments.
  • In a World of Containers, One Size Monitoring Does Not Fit All Recorded: Apr 19 2018 27 mins
    Peter Waterhouse, Sr. Advisor, CA Technologies
    Application performance monitoring used to occur in splendid isolation – app support teams monitoring monolithic production systems. As such, heavy instrumentation and lengthy configurations was an acceptable price to pay for ensuring availability across applications that rarely changed. But now cross-functional DevOps teams require flexibility and faster time-to-value, with monitoring flexing to support a variety of deployment models and use-cases.

    Watch this on-demand webcast where we explore the modern monitoring methods needed to support a variety of container projects and deployment patterns – from small development projects to more complex container and orchestration platforms.
  • Actionable Insight in Massively Scalable Environments Recorded: Mar 21 2018 55 mins
    Peter Waterhouse, Sr. Advisor, CA Technologies
    Containers speed development, but the applications they support can exponentially increase the number of alerts and system checks. Asynchronous messaging, more dependencies and API/network centricity all conspire to overload application support teams. Furthermore, old monolithic architectures where failure conditions were known and predictable, now give way to a more complex set of conditions involving more moving parts – making manual root cause determination like trying to ‘find a needle in a haystack of needles’.

    View this on-demand webcast to learn more about the impact of containers on development and support teams and the strategies needed to prevent alert fatigue and burnout. Topics for discussion include:
    -Why traditional and manual alerting methods no longer scale in container environments and the detrimental impact on teams and growth
    -The application of adaptive baselining and proven statistical models to help prevent false positives and detect hidden container performance anomalies
    -The use of advanced analytics to collect, ingest and correlate multiple conditions to a single root-cause.
    -How production container analytics can be used to guide design decisions and identify practices that correlate to higher levels of performance
  • Improving Performance in Constantly Changing Applications Recorded: Mar 8 2018 63 mins
    Peter Waterhouse, Sr.Advisor, CA Technologies
    Containers are engineered to support the need for continuous application changes. As self-contained artifacts, they accelerate the benefits of immutability, where full systems are disposable and can be quickly reconstructed – meaning no patching and configuration drift. But there’s no free-lunch and the ephemeral nature of containerized apps challenges teams to understand how a “now you see it, now you don’t” system impacts overall application performance.
    New techniques are required to manage containerized changes in context of the highly dynamic state in which they operate. View this on-demand webcast to learn:
    -How small changes in containers (in code, apps and architecture) can remain undetected, but cumulatively build to cause severe problems
    -The application of multi-dimensional analysis to track container changes across time to pinpoint the impact on performance
    -Methods to increase the supportability and resilience of containerized applications within and across the continuous delivery pipeline
  • Mobile Developer Insights: See What Your Code is Doing in the Real World Recorded: Feb 7 2018 56 mins
    Bryan Whitmarsh, CA Technologies
    You spend countless hours developing and nurturing your code before sending it out into the real world. But once the world gets its hands on your app, anything can happen.

    In this webinar we'll cover how mobile developers can see what their code is doing in production, how users are interacting with your app and how to tell which features you'll want to focus on and perhaps which ones you'll want to drop for your app all together. Join this webinar to learn how you can:
    - Improve the next version of your app based on real-user insights
    - Leverage analytic visualizations to improve app flow and design
    - “Peek over the shoulder” of your users to see how they’re interacting with your app
    - Gain code-level visibility into app crashes across platforms
    - Compare KPIs from your latest app release to previous versions
  • Five Reasons To Rethink Your APM Strategy Recorded: Jan 30 2018 61 mins
    Amy Feldman and Peter Waterhouse, CA Technologies
    Accelerating your digital transformation will often add new challenges to an already complex IT environment. Cloud, microservices, containers and IoT are just the start, and require flexible, modern approaches that put customer experience first and are built to be future-proof. CA Application Performance Management (CA APM) is engineered to address the challenge of improving performance across these dynamic application environments.

    In this webcast, we will discuss the top five reasons why you should consider CA Application Performance Management to help optimize your customer experience and performance across digital ecosystems.
  • Developing an Insights-Driven Approach for Exceptional Digital Experiences Recorded: Dec 14 2017 55 mins
    Bryan Whitmarsh, Director, Product Management at CA Technologies
    Providing a great digital experience is critical for your brand, but the complexity of monitoring modern apps presents a challenge. When you combine a mix of mobile and Web applications, containers and microservices in distributed environments, identifying when and why your customers are having a poor app experience is often difficult.

    Join us for this webinar where Bryan Whitmarsh, Director, Product Management at CA Technologies will demonstrate how you can achieve a 5-star app experience for your customers. See how CA App Experience Analytics leverages a powerful, open source analytics platform to provide user experience insights and deep visibility into performance across apps and channels.
  • Take the Chaos out of Container Monitoring Recorded: Oct 18 2017 64 mins
    Chris Kline, VP DevOps Strategy and Nishant Kabra, Product Management, CA Technologies
    Containers and microservice architectures simplify the development process, provide environmental consistency and speed updates; however, there are operational trade-offs. The ephemeral nature combined with API-centric communications results in a massive increase in objects, dependencies and metrics – challenging traditional monitoring approaches, including: topology mapping, instrumentation, and static baselining and alerting. New monitoring techniques and approaches are now needed to gain visibility and control over these dynamic platforms across the application lifecycle.

    View this webcast to learn:

    • What new monitoring, analytics and alerting techniques are best suited for containers.

    • Why an open data model is key to understanding and tracking microservice dependencies.

    • How to establish monitoring across the entire application lifecycle to increase development speed and quality.
  • Forrester Total Economic Impact Study of CA APM Recorded: Oct 12 2017 64 mins
    Dean Davison, Principal Consultant, Forrester Research and Pete Waterhouse, Advisor, CA Technologies
    In this golden age of software applications, delivering a great customer experience at scale is a business differentiator. Microservices platforms, containers and cloud-native applications promise faster time-to-market but introduce unparalleled complexity. Added value can quickly be eroded by failing to understand and manage your application performance across environments that are in a constant state of change.

    Join us for this special webcast, where guest speaker Dean Davison, Principal Consultant, Forrester Research will discuss findings from the recent Total Economic ImpactTM (TEI) of CA Application Performance Management (APM) that can assist businesses evaluating this solution – including the potential to realize: $5.4 Million NPV, 316% ROI and payback in 3 months.

    Joining Dean, Pete Waterhouse, Advisor, CA Technologies will outline the essential elements of a modern APM solution needed to deliver these outcomes.
  • Future Proof Docker and Microservices with Modern Monitoring Recorded: Jun 29 2017 60 mins
    Presenter: Chris Kline, VP DevOps Strategy
    Containerized applications and microservices challenge existing monitoring tools and processes. The ephemeral nature of containers presents massive tracking issues and the massive increase in objects, service and metrics makes traditional alerting obsolete.

    In this webcast, you will learn:
    • The benefits of using an agentless application monitoring approach in Docker environments
    • How an open data model is key to understanding and tracking microservice relationships and dependencies
    • The importance of analytics-driven monitoring to help detect anomalies, predict problems and prevent alert storms
  • Using Elastic as your Analytics Foundation Recorded: Mar 23 2017 59 mins
    CA Technologies: Bryan Whitmarsh Sr. Principal Product Manager; Himanshu Pande, Senior Director of Product Management
    The collection of performance, usage, and error/crash data is a critical first step in building an application or infrastructure based analytics engine. Once collected, the normalization of this data into a proficient repository, that makes the data available to be analyzed, becomes the foundation of your Analytics initiatives.
    In this interactive webcast, experts from CA Technologies will facilitate some key topics related to using the ELK stack as a basis for their Analytics engine, sharing their lessons learned and best practices. The ELK stack is a set of products (Elasticsearch, Logstash, and Kibana) provided by Elastic used to log, store, and visualize both structured and unstructured data. We’ll answer these questions, and more in this webcast:
    •Why leverage the ELK Stack as part of your analytics strategy?
    •Lessons learned in running Elasticsearch at scale (Master Nodes + Client Nodes + Hot Nodes + Warm Nodes)
    •How to best support multi-tenant SaaS solutions with ELK
    •Elasticsearch is just one component of a Lambda Architecture, what else can/should be used?
    •How you can leverage CA’s new Agile Ops analytics platform to predict performance anomalies, end alert storms and false positives and leverage machine learning for faster root cause analysis.
  • What's New in CA APM Recorded: Feb 23 2017 61 mins
    Janelle Shaw, Joshua Napier
    Modern application technologies make it possible to provide a better user experience than ever before. With elevated end-user expectations, the difference between success and failure is an organization's ability to efficiently harness the power of complex application architectures to meet customers demands. An application performance management solution that sees through the data deluge to answer critical questions is more important today than ever before.

    In this webcast, we will explore:
    -Application performance management's role in modern IT organizations
    -CA Application Performance Management's role in providing stellar end-user experience
    -New innovations within CA Application Performance Management
  • Elevate IT Operations in the Boardroom with App Analytics Recorded: Jan 24 2017 52 mins
    Bryan Whitmarsh, Sr Principal Product Manager, Application Performance Management, CA Technologies
    Over the past 20+ years, IT has mastered the art of collecting performance and user data. But to succeed in today’s application economy, you need to learn how to take this information and evolve into a data-driven business. Your success hinges on ensuring that every customer experience is the best it can be, and that means gaining insight across the vast complexity of your mobile, web and application environments. In this session, learn how analytics can sort the wheat from the chaff in your performance data to highlight key business insights that will separate you from your competitors and gain you a seat in the boardroom.
  • Demo: Use CA APM and Jenkins to Turbocharge Continuous Integration Recorded: Dec 19 2016 19 mins
    Srikant Noorani - CA Technologies
    The new CA Application Performance Management (CA APM) Jenkins plugin helps organizations to leverage CA APM in the pre-production environment by integrating with Jenkins, one of the most popular continuous integration tools. With this plugin, the critical pre-production test data can now be seamlessly brought into Jenkins and presented in a unified cross-build or per build dashboard. It enables the users to configure build pass or fail conditions and automate the decision making process without any manual intervention. Watch this webinar to learn more and see the demo.
  • Demo: Monitor Microservices in Docker, Cloud Foundry and AWS Cloud with CA APM Recorded: Dec 19 2016 37 mins
    Nishant Kabra – Principal Product Manager, CA Technologies Guenter Grossberger – Sr. Engineering Services Architect, CA Tech.
    Microservices, Cloud Foundry and Dockerized applications are adding a new layer of complexity to an already complex application environment. When application issues arise, it becomes difficult to pinpoint the source and, too often, you find yourself in lengthy war rooms or assigning experts to triage every issue. As a result, brand loyalty, customer satisfaction and innovation are negatively impacted. The old approach to application performance management just isn’t working. A new approach is needed. In this session you will learn how to monitor these new modern applications to ensure the customer experience. We’ll also demo CA APM in action monitoring a Dockerized application.

    Speakers:
    -Nishant Kabra – Principal Product Manager, CA Technologies
    -Guenter Grossberger – Sr. Engineering Services Architect, CA Technologies
  • Evolving the Digital Experience in 2017 Recorded: Dec 13 2016 59 mins
    Simon Crawley
    The digital revolution within society is in full swing, as the rate of consumer-facing technological advancement accelerates to unprecedented levels. Your users have never been so tech aware, and businesses need to keep up in order to stay relevant in the current marketplace. The pressure on businesses is two-fold – not only do they need to successfully transform themselves and their processes, but they need to apply that transformation to their customers’ experience.
    So where do organizations need to focus their digital transformation efforts in order to be successful? And what part does analytics play in this digital revolution? How beneficial is a comprehensive and experienced analytics partner to organizations currently attempting to transform digitally?
    During this webinar we will discuss the difficulties organizations are encountering when undertaking their digital journey, investigate why some organizations are more successful at digital transformation than others, and take a look at the impact and repercussions of failing to successfully transform in 2017.
    Huge business challenges are also often opportunities, and where some businesses struggle, others will excel. Organizations today need to view digital transformation as their defining moment, and reap the benefits moving into the future.
  • New APM Webcast: What's New in CA APM Recorded: Dec 8 2016 49 mins
    Josh Napier, Senior Principal Product Marketing Manager at CA Technologies/David Martin Principal Product Owner at CA
    The Application Economy means that our apps are the face of our business, yet what impressions are they leaving? CA APM is the premier business enabler to help you drive app user loyalty so that every user transaction becomes a loyalty-building experience.
    In this webcast, we will explore how CA APM will help your organization answer key questions such as:
    •What is the quality of my user's experience?
    •If the quality is poor, why?
    In addition, we will explore how simplified monitoring makes CA APM easier than ever.
Get total visibility into your app behavior with CA Technologies.
Just a glitch in app experience can turn loyal customers into lost ones. While modern applications can be simple to use, behind a pretty face can be a complex array of microservices, APIs and other backend services. That’s why application performance monitoring and management solutions from CA can simplify the complex to help you find and fix problems fast—so you can deliver exceptional user experiences. This makes for happy customers. And happy customers make for healthy businesses.

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  • Presented by: Bryan Whitmarsh, Director, Product Management at CA Technologies
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