A View from Outside: Experience your applications through your customers’ eyes?

Presented by

Paul Ellis and Jason Meserve, Enterprise Management Marketing; Alquin Gayle, Advisor, Infrastructure Engineering

About this talk

Customer satisfaction is essential to growth, profitability, customer retention and the very survival of your business. Today’s Web-based applications and the transactions they enable can be unruly and complex, running across an array of platforms from the mainframe out to IaaS, PaaS and SaaS environments. How do you ensure each customer, regardless of geographic location, receives a consistent experience when IT doesn’t even have full control over each step of the deliver process? Managing end-user experience in this environment requires a 360-degree view of the business service from the inside and outside to deliver a composite view of application and transaction performance that helps assure great service. Join CA Technologies to hear how customers applied Application Performance Management best practices to transform their IT strategy to simplify complexity and drive superior service delivery that fuels growth in this era of IT’s “New Normal.” In this Webcast, you’ll learn how CA customers: • proactively manage the end-user experience around the world • quickly identify and resolve application performance problems before users are affected • keep cloud vendors accountable for their service level agreements (SLAs) • understand end-user experience even at times when there is no real-user traffic • transparently communicate application performance to key stakeholders • optimize performance of critical and revenue-generating applications

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In today’s economy where every business is in the software business, downtime is costly and slow is the new down. Proactively managing and improving the experience of modern applications, cloud or traditional infrastructures and networks is a necessity but it’s not easy. To help manage the increasing volume, velocity and variety of data - APM solutions have evolved to include AIOps to correlate and analyze data across users, applications, infrastructure, and network services and to apply machine learning and advanced analytics to deliver a new level of visibility and actionable insights.