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How to Improve Root Cause Determination and Transform IT Process

At Ecolab, the world’s largest sustainability service provider focused on industrial water, energy and air applications, IT leaders realized that the organization’s technology portfolio was converging, but its infrastructure and operations teams were working in silos. This organization structure led to ineffective communication, monitoring operations that were vertically focused and not organizationally aligned, and an IT group that was more reactive to problems rather than taking a proactive approach to ensuring critical application and service performance.

In this Webcast, Hillary Miller, Enterprise Operations Manager, Global Infrastructure & Operations, Ecolab, will share how her organization embarked on a three-year mission to better align the infrastructure and operations strategy with the over IT strategy, better align staffing to meet needs, improve communication between the various silos, and the tools used to bring a more cohesive monitoring and management strategy to the IT group. If your IT organization is looking to provide a set of effective and efficient services to support the technology demands of your business operations and customers, register for this Webcast.
Recorded Jul 10 2012 45 mins
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Presented by
Jason Meserve, Sr. Product Marketing Manager at CA Technologies; Hillary Miller,Enterprise Operations Manager, Ecolab
Presentation preview: How to Improve Root Cause Determination and Transform IT Process

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CA Application Performance Management: Succeed in the App Economy
Applications are rewriting the world in which we live. They are the very heart and soul of your business. They are how employees connect, how consumers share, learn and make purchases; how partners and suppliers interact; how we separate our business from our competitors. Every business, every industry, is becoming a software business.

In today’s application economy, you can’t afford to have problems that bring that app down. And in our world of socially connected users, cloud and mobile technologies, and complex composite applications, the pressure to ensure a positive end-user experience with mission-critical applications, and to identify, diagnose, and fix applications issues quickly is at a boiling point.

Learn how to demand the absolute best in processes and technology for monitoring the applications you rely upon to drive revenue and strengthen your brand reputation. Build, deploy, and manage applications so every user transaction becomes a loyalty-building interaction.

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  • Title: How to Improve Root Cause Determination and Transform IT Process
  • Live at: Jul 10 2012 4:00 pm
  • Presented by: Jason Meserve, Sr. Product Marketing Manager at CA Technologies; Hillary Miller,Enterprise Operations Manager, Ecolab
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