Ensuring Enterprise Reliability To Drive Business Success

Presented by

Chris Dickson, VP Enterprise Management EMEA, CA Technologies; Tony Davis, VP & Sr. Consulting Fellow, CA Technologies

About this talk

Always-on customers are reshaping markets and fuelling business revolution at thought-speed. Competitors are rapidly revitalizing services and creating new ones. New competition is fast developing and exploiting entirely new markets. Every business is under increasing pressure to make customers happy and keep up. Can you stop sluggish services and end-user experiences damaging your business? Would you like to free up more IT resources to innovate and enable business success? Tony Davis, Enterprise Management VP & Senior Consulting Fellow, will share experiences from 13 years with FedEx; where he was accountable to executive leadership for total reliability of the multi-billion dollar revenue channel - fedex.com. He will also discuss best practice for running a global implementation of both ‘off the shelf’ Application Performance and End User Experience Monitoring solutions as well as proprietary predictive monitoring systems with full data integration.

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In today’s economy where every business is in the software business, downtime is costly and slow is the new down. Proactively managing and improving the experience of modern applications, cloud or traditional infrastructures and networks is a necessity but it’s not easy. To help manage the increasing volume, velocity and variety of data - APM solutions have evolved to include AIOps to correlate and analyze data across users, applications, infrastructure, and network services and to apply machine learning and advanced analytics to deliver a new level of visibility and actionable insights.