Ensuring Enterprise Reliability To Drive Business Success

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Chris Dickson, VP Enterprise Management EMEA, CA Technologies; Tony Davis, VP & Sr. Consulting Fellow, CA Technologies
Always-on customers are reshaping markets and fuelling business revolution at thought-speed. Competitors are rapidly revitalizing services and creating new ones. New competition is fast developing and exploiting entirely new markets. Every business is under increasing pressure to make customers happy and keep up.

Can you stop sluggish services and end-user experiences damaging your business? Would you like to free up more IT resources to innovate and enable business success?

Tony Davis, Enterprise Management VP & Senior Consulting Fellow, will share experiences from 13 years with FedEx; where he was accountable to executive leadership for total reliability of the multi-billion dollar revenue channel - fedex.com. He will also discuss best practice for running a global implementation of both ‘off the shelf’ Application Performance and End User Experience Monitoring solutions as well as proprietary predictive monitoring systems with full data integration.
Jul 3 2012
42 mins
Ensuring Enterprise Reliability To Drive Business Success
  • Channel
  • Channel profile
  • What’s new in APM 10.0: Everything changes from here... Aug 18 2015 4:00 pm UTC 60 mins
    Chris Kline, VP Product Management, CA Technologies
    Thriving in today’s Application Economy requires a new approach to APM

    On Tuesday, August 18th at 12:00 pm ET / 9:00 am PT,  join Chris Kline, VP Product Management in an online webinar to learn about our philosophy and the relentless focus we have to accelerate innovation, execution and speed in the APM product line.  As a proof point, in our recent releases, we delivered 3X more features than our previous three releases combined!  And we’re doing it 3X faster than any other CA APM release window.   

    This new investment and focus has one goal – to better serve our customers and users enabling you to provide a better experience for your customers.
  • Increase Agility and Collaboration with CA APM - “Catch Early, Fix Early” Recorded: Jul 9 2015 56 mins
    Speaker: Srikant Noorani – Sr Engineering Architect, CA Technologies
    In the application economy, applications are the face of your business. Poorly performing applications and outages cost time and money. Just as importantly, bad applications can negatively impact user satisfaction and hurt an organization’s brand image. It is more important than ever to address performance and availability issues early in the software development lifecycle (SDLC). CA Application Performance Management (APM) can uniquely go wide (end to end) and at the same time provide deep visibility with low overhead. By making CA APM part of every phase of the SDLC organizations can achieve the goal of “Catch Early and Fix Early” and avoid bad applications from going into production.

    In this webcast you will learn:
    • Why it is important to catch and fix performance problems early
    • How teams can leverage CA APM to enhance team productivity
    • How CA APM enables collaboration that breaks down barriers between dev and ops
  • What DevOps means to IT Operations and Application Performance Recorded: Jun 30 2015 62 mins
    Guest Presenter: Amy DeMartine, Sr Analyst, Forrester Research
    In the Age of the Customer, constant application updates are the norm and DevOps practices help companies not only deliver, but gain competitive advantage through differentiated user experiences. These DevOps practices specialize in the deployment, operations and ongoing support of digital services and applications that are created in agile development and continuous delivery environments. But how can IT Operations keep up? Application Performance Management (APM) enables Ops to collaborate with Dev across continuous delivery cycles to deliver a differentiated user experience, again and again.

    What you’ll learn:
    •How DevOps is changing the way applications are delivered
    •What DevOps means to IT Operations
    •How APM can help IT Operations put the Ops back in DevOps
  • Rising to Meet the Definition of Speed to Market in a Customer Driven World Recorded: Jun 30 2015 55 mins
    Amy DeMartine, Forrester and Allison Cramer, CA Technologies
    Demanding customers and speedy competitors force many companies to rethink their ability to deliver new applications. Faster application release cadences demand lean processes and automation. Application release automation (ARA) tools help companies achieve this new cadence while also boosting reliability. But what features and functionality will launch your company’s ability to reach faster release speeds? Guest speaker, Senior Forrester Analyst Amy DeMartine will share the key current and future criteria for a choosing a strong release automation tool, together with CA Technologies’ Director of Marketing Allison Cramer who will highlight CA’s offerings.
  • Garantir la meilleure expérience Utilisateur dans une approche multi canal Recorded: Jun 25 2015 43 mins
    Jérôme Guillaume - Principal Consultant Presales, CA Technologies
    Le niveau d’exigence des Utilisateurs et leur comportement changent. Les nouvelles technologies se développent à grande vitesse et permettent à l’Utilisateur d’accéder aux applications à travers différents moyens : agence, borne automatique, ordinateur, SMS, Smartphone, Tablette…

    Face à ces bouleversements les entreprises doivent investir dans le multicanal et s’assurer de la meilleure expérience de leurs Utilisateurs. Pour savoir comment, CA Technologies vous propose d’assister à un webcast de 45 minutes.
  • Delivering Big Data App Performance With CA APM and MongoDB Recorded: Apr 28 2015 51 mins
    Muthu Chinnasamy – Senior Solutions Architect, MongoDB Michael Walker – Chief APM Architect, CA Technologies
    Confused by Big Data? Have applications ideally suited for Big Data but not sure how to manage the infrastructure? Facebook1 ingests 500 terabytes of new data every day; a Boeing2 737 will generate 240 terabytes of flight data during a single flight across the US; the proliferation of smart phones, the data they create and consume; sensors embedded into everyday objects will soon result in billions of new, constantly-updated data feeds containing environmental, location, and other information, including video3.

    The chances are that you are or at some point will be dealing with Big Data driven applications and managing the performance of those applications. In this webcast you will learn about MongoDB and its role in the Big Data universe and the role of APM with Big Data. CA Technologies and MongoDB have teamed to provide database performance insight with CA Application Performance Management to help quickly identify the source of degraded application performance and assure a flawless customer experience.

    1 http://news.cnet.com/8301-1023_3-57498531-93/facebook-processes-more-than-500-tb-of-data-daily
    2 http://www.mckinsey.com/insights/business_technology/big_data_the_next_frontier_for_innovation
    3 http://en.wikipedia.org/wiki/Internet_of_Things#Size_considerations
  • DevOps for Mobile Apps Recorded: Mar 11 2015 55 mins
    Jonathan Lindo, VP Enterprise Mobility, CA Technologies
    Listen in as Jonathan Lindo, Vice President of Enterprise Mobility, talks about how enterprises cope with deploying large scale mobile apps.

    Learn about Mobile DevOps
    . integration with test automation
    . direct from app to service desk and zoom into "user of one" experience
    . obtaining a combined view of developer analytics, business analytics, operations analytics

    Speaker: Jonathan Lindo was the recipient of the 2014 Annual Worldwide Invention & Innovation Award, awarded for 'Smart Containerization of Mobile Device Resources'.
  • CA Mobile App Analytics Recorded: Mar 10 2015 48 mins
    CA Technologies
    CA Mobile App Analytics (MAA) gives you visibility into performance, crash, and user metrics. And that's not all, it extends your APM investments to bring "true end-to-end mobile transaction" visibility from mobile to mainframe.

    The 50-minute demonstration will provide an overview on the following:

    - Explain how Mobile Application Analytics is critical in order to provide a 5-Star mobile app experience
    - Highlight the Integration between CA Mobile Application Analytics and CA Application Performance Management
    - Demonstrate how easy it is to tool an existing or new mobile application with CA Mobile Application Analytics to see the capabilities that help you gain visibility into your mobile app health and end-user experience.

    Also, feel free to share with your colleagues: Developer and Business Analysts to this webinar. CA MAA also covers mobile app crash and usage analytics critical for them.
  • Introducing the E.P.I.C. APM: Stimulate User-Loyalty and Differentiation Recorded: Jan 13 2015 61 mins
    Mike Sydor, Engineering Services Architect & Anand Akela, Director of Product Marketing CA Technologies
    In a time when businesses are literally being re-coded by software, applications have now become the face of your business. In the age of rapid adoption and rapid rejection, you have mere seconds to impress your app users. This is the reality of the App Economy. Despite the enormous complexity of today’s application delivery chain, your end-users expect a flawless app experience, regardless of how, when or where they access your app. This means app issues aren’t IT issues, they’re customer satisfaction and retention issues.
    With the APM 9.7 release, CA introduces its E.P.I.C. APM strategy, a solution that creates a competitive advantage in the App Economy by proactively managing the user experience. E.P.I.C. APM delivers a solution that is Easy, Proactive, Intelligent and Collaborative (E.P.I.C.) across the application lifecycle. CA APM 9.7 is the first proof point in our E.P.I.C. APM Strategy, starting an E.P.I.C. trend that will build with each new release.
  • Get the Real “Outside-In” View of Your Customers Experience on Web and Mobile Recorded: Nov 26 2014 28 mins
    Steve Perich, CA Technologies
    Many IT Operations teams and key stakeholders have visibility into the performance and availability of important infrastructure – networks, servers, databases and more - that all support their business critical applications. But very few have a good “Outside-In” view of the real world application performance – that is, what their customers and employees are actually experiencing on a web or mobile device.

    Join Steve Perich - Senior Consultant, CA Technologies, for this session to learn why an “Outside-In” view of application performance is so critical to improving service quality, and how replicating every step of your user experience with cloud-based, always-on monitoring can give you a huge advantage in proactively ensuring a great end user experience 24x7 for your customers. You’ll also learn how you can verify that your SaaS vendors and managed service providers are meeting agreed SLAs that support your business and customer goals.
  • Live, from CA World! ANZ Bank: Implementing DevOps the "Down-Under" Style Recorded: Nov 12 2014 50 mins
    Scott Edwards, CA Technologies, Joseph Rocco, ANZ Bank
    Big things are happening at CA World! Whether you’re joining us in Las Vegas or back at the office, we’re collecting the best of CA World news and highlights to share with you on Wednesday morning 8 am PST. We will discuss the best of the event so far and what we expect to see over the remainder of the show. ANZ Bank will join us to share their story. Hear how ANZ’s mantra to become Customer Obsessed led to a complete change in culture and communication across Dev and Ops, and how using APM in both production and pre-production eliminated 10-15 high severity issues, saving them four weeks of time and greatly increasing app roll-out quality.
  • Mobile App Users Will Decide the Fate of Your Business Recorded: Oct 30 2014 61 mins
    Enterprise Management Associates (EMA) & CA Technologies
    It’s Time to Impress Them

    Mobile applications are becoming the face of your business. And the first impression means everything. But monitoring the user experience from the mobile device to the backend application infrastructure is extremely challenging. Do you really know what impression your apps are leaving?

    Join Julie Craig of Enterprise Management Associates (EMA) along with Jonathan Lindo and Scott Edwards of CA Technologies to learn about the new trends in end-user experience within APM. Hear why mobile-to-mainframe transaction visibility is necessary in order to deliver the high-quality services your app customers expect.
  • How the Big Data of APM can Supercharge DevOps Recorded: Aug 7 2014 59 mins
    APMExaminer.com & CA Technologies
    In the age where applications reign supreme, your organizations must be agile in application performance management and app development in order to meet the market demands and stay competitive. Even with mature APM solutions, developer, test and operations teams are strained by operational complexity, accelerated release schedules, and big data challenges to quickly find the root cause of issues affecting end user experience.

    The power of advanced analytics and data science can help us make the most of the vast cache of APM data we collect and help our DevOps teams supercharge user experience. It’s time to take some of the load off of our humans and let technology make it easier to focus on meaningful changes in user, application and system behavior. Analytics are becoming a valuable component of APM solutions to redefine triage, improve application quality, and delight the end-user.

    Join Ken Godskind, Chief blogger and Analyst, APMExaminer.com in this webcast to learn how the big data of APM can supercharge your DevOps transformation and Chris Kline, Senior Product Manager, CA Technologies to learn how the Advanced Behavior Analytics capability of CA APM can assist you in this journey.
  • Deliver a more reliable customer experience with CA Mainframe Performance Mgmt Recorded: Jul 16 2014 60 mins
    Carla Flores, James Bagnell, Craig Guess and Joyner Perez with CA Technologies
    Experience the latest features and functions of CA SYSVIEW and CA NetMaster from the CA Mainframe Performance Portfolio. These solutions can help in your day-to-day tasks enabling you to boost your IT performance. Join CA Technologies product management and marketing leaders as they discuss the most recent releases, share some best practices and un-cover some hidden gems as well. You’ll also hear first-hand where we are going with the solutions in a roadmap overview along with a cool update from our User Experience team as well.
  • How to CYA (“Cover Your Apps”) in less than 3 minutes! Recorded: Jul 10 2014 40 mins
    Paul Ellis, CA Technologies
    Think about this… if your application fails at 3:00 a.m., how will you know? How can you monitor your apps 24x7 to make sure you’re always delivering a delightful experience to your users?

    CA has you covered.

    In this 30-minute webcast, you’ll see how you can start 24x7 monitoring of your web site in less than 3 minutes with a self-service SaaS solution -- CA APM Cloud Monitor. With almost 100 monitoring stations around the world, Cloud Monitor never sleeps and is constantly monitoring the availability and performance of your application providing a real-time view of the actual end-user experience. We’ll walk you through setting up and organizing monitoring that can be used for key apps, APIs and web services, including 3rd party services, to proactively resolve issues and meet SLAs.

    Isn’t 30 minutes of your time worth a better night’s sleep knowing your app is doing what is supposed to do and keeping your customers happy?
  • Always on, Always Available...Today's Expectations Recorded: Jun 26 2014 47 mins
    Tony Davis, Sr. Advisor, CA Technologies
    Winning new customers in today’s application economy means delivering better services, more quickly. Keeping customers means delivering a positive experience that they want to repeat. IT has never been more critical to the business, and Service Assurance has never been more critical to IT.

    During this webcast, we’ll discuss how our unique approach to Service Assurance can help you to win and keep customers by successfully managing the stability, performance and reliability of services, applications and their underlying infrastructure.
  • Redefine Triage by Learning the Golden Nuggets of APM Recorded: Jun 4 2014 71 mins
    Michael J. Sydor, CA Technologies
    Successful use of APM doesn’t happen by accident or wishful thinking. There are specific tasks and capabilities than an APM practice will establish and evolve in the course of becoming competent with the technology, as well as savvy with the philosophy and lifestyle of performance management. This session will discuss how we identify and harness KPIs to make sense of your APM "big data", and how these techniques will help to prepare for your upgrade to the new features and functionality with APM 9.6 and its tight integration with Advanced Behavior Analytics (ABA).

    We have been validating analytic techniques for APM data and have found that using KPIs, directly from your managed environment, has a distinct advantage versus a generic set of metrics. This ensures that your analytics are farming meaningful data, and not getting distracted with excessive volumes of spurious metrics. And is a technique that you can apply today, as you begin planning for your upgrade tomorrow.
  • Cracking the Code on APM Big Data Recorded: May 15 2014 51 mins
    Principled Technologies & CA Technologies
    Users expect fast and reliable mission-critical applications. But older monitoring tools and the pressures of multi-platform, multi-tier applications can leave IT staff struggling to deliver optimal application performance or identify and solve problems quickly. Principled Technologies found that to keep up with today’s dynamic applications, IT administrators require application performance management (APM) tools with strong analytics capabilities. These tools help IT staff monitor how well each application performs on its various platforms. They zero in on the most useful metrics in an ocean of data and offer actionable intelligence on application performance issues. The ideal APM analytics solution effectively finds and automatically fixes issues, cuts downtime, ensures SLA compliance, and is simple to manage, so IT can deliver the high-quality service users demand. This ability can translate to a superior user experience and increased revenue.
  • Are Your Global Customers and Partners Suffering Application Experience Jetlag? Recorded: Apr 30 2014 28 mins
    Simon Campbell, CA Technologies
    As your customers and partners become increasingly global, managing the end user experience all over the world becomes increasingly challenging as well. The reality is that sometimes even when your webservers, networks and SLAs are telling you everything is ok, they might be pulling their hair out at the other end!

    With a growing number of applications being SaaS based or delivered by a managed service provider, and being accessed anywhere and anytime via mobile devices, how do you truly understand what's going on outside your own datacenter and firewall when it comes to the end user experience?

    Join Simon Campbell, Senior Consultant from CA Technologies to learn how you can precisely identify how your cloud, web or mobile applications are responding for users all over the world to give you the complete 360 degree global picture so you can quickly, easily and very cost-effectively isolate end-user experience problems down to local connectivity, page or performance issues or your own service provider and prevent a severe case of customer experience jetlag!

    In addition, this session will also cover how to:
     Manage your end user experience around the world far more proactively and effectively
     Manage the "3am problem" and test performance even when there is no live traffic
     Extend your global performance monitoring to your own Datacenters or Secure FTP
  • The Power & Payback of Unified IT Monitoring Recorded: Apr 29 2014 62 mins
    Enterprise Management Associates & CA Technologies
    Empowered customers and employees are driving the adoption of newer applications, processes and technologies. The resulting increased infrastructure complexity is causing IT operational teams to re-think their monitoring approaches. No longer can they afford to settle for IT monitoring tools that are not integrated, difficult to use, complex to customize and limited in both scope and scale

    Join us for this webcast to discover how you can leverage a single, modern IT monitoring platform to measure and report on the metrics that matter the most to your business, as well as adopt and manage new customer-centric applications and technologies faster than you ever thought possible. In this webcast you will learn

    • Why unified IT monitoring is a “must” right now?
    • What is the business value of adopting a unified IT monitoring solution?
    • What benefits organizations such as yours have achieved by adopting a unified IT monitoring solution?
CA Application Performance Management: Succeed in the App Economy
Applications are rewriting the world in which we live. They are the very heart and soul of your business. They are how employees connect, how consumers share, learn and make purchases; how partners and suppliers interact; how we separate our business from our competitors. Every business, every industry, is becoming a software business.

In today’s application economy, you can’t afford to have problems that bring that app down. And in our world of socially connected users, cloud and mobile technologies, and complex composite applications, the pressure to ensure a positive end-user experience with mission-critical applications, and to identify, diagnose, and fix applications issues quickly is at a boiling point.

Learn how to demand the absolute best in processes and technology for monitoring the applications you rely upon to drive revenue and strengthen your brand reputation. Build, deploy, and manage applications so every user transaction becomes a loyalty-building interaction.

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  • Title: Ensuring Enterprise Reliability To Drive Business Success
  • Live at: Jul 3 2012 1:30 pm
  • Presented by: Chris Dickson, VP Enterprise Management EMEA, CA Technologies; Tony Davis, VP & Sr. Consulting Fellow, CA Technologies
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