The Value of Transactions: Transforming IT to a Business Service Orientation

Presented by

Jeff Cobb, SVP Strategy, CA Technologies; Lance Neal, Senior Project Manager, Lexmark

About this talk

With skyrocketing end-user demands and flat or shrinking IT budgets, it is critical for IT execs to understand and adopt the critical success factors to effectively optimize IT to improve service quality and reduce delivery costs. IT needs to provide 360-degree visibility into all end-user transactions and know how they are linked to the underlying service delivery infrastructure across physical, virtual, cloud and hybrid environments to deliver the highest possible service levels, deliver great end user experience and achieve business objectives. This translates into higher customer satisfaction, retention, employee productivity and the ability to serve new customers to drive revenue growth. Join CA Technologies as we explore the best practices to enable this shift in IT management to thrive in this era of IT’s “New Normal”.

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