The Impact of Application Performance and Availability on your Business

“Supporting these applications requires skills we don’t have.” “Our applications are unstable.” “We had ten people on a 32-hour conference call.” “We can’t get less than 30-second response time.” Surprisingly, these comments weren’t dug out of a vault from interviews conducted with IT directors 5, 7 or more years ago. These concerns, these revenue impacting struggles were published in an Enterprise Management Associates (EMA™) research study conducted about APM in the IT Enterprise in November 2012. Why is ensuring optimal application performance still so elusive? Today’s IT organizations are discovering that managing modern, complex applications is an expensive, time-consuming and often frustrating proposition. Furthermore, it is only when customer expectations aren’t met that IT is on the front lines, yet, this EMA report finds that calls from users is still the most common way IT is alerted that applications aren’t performing as expected. Join the author of this study, Julie Craig, along with CA Technologies Jason Meserve as they discuss the research results and dig further into the conclusions in her paper, “The Impact of Application Performance and Availability on your Business – and Your Customers”.