The Impact of Application Performance and Availability on your Business

Presented by

Julie Craig, EMA & Melissa Sargeant, CA Technologies

About this talk

“Supporting these applications requires skills we don’t have.” “Our applications are unstable.” “We had ten people on a 32-hour conference call.” “We can’t get less than 30-second response time.” Surprisingly, these comments weren’t dug out of a vault from interviews conducted with IT directors 5, 7 or more years ago. These concerns, these revenue impacting struggles were published in an Enterprise Management Associates (EMA™) research study conducted about APM in the IT Enterprise in November 2012. Why is ensuring optimal application performance still so elusive? Today’s IT organizations are discovering that managing modern, complex applications is an expensive, time-consuming and often frustrating proposition. Furthermore, it is only when customer expectations aren’t met that IT is on the front lines, yet, this EMA report finds that calls from users is still the most common way IT is alerted that applications aren’t performing as expected. Join the author of this study, Julie Craig, along with CA Technologies Jason Meserve as they discuss the research results and dig further into the conclusions in her paper, “The Impact of Application Performance and Availability on your Business – and Your Customers”.

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In today’s economy where every business is in the software business, downtime is costly and slow is the new down. Proactively managing and improving the experience of modern applications, cloud or traditional infrastructures and networks is a necessity but it’s not easy. To help manage the increasing volume, velocity and variety of data - APM solutions have evolved to include AIOps to correlate and analyze data across users, applications, infrastructure, and network services and to apply machine learning and advanced analytics to deliver a new level of visibility and actionable insights.