Our Service Catalog Journey at the National Institutes of Health

Presented by

Mike Malone, CIT Process Owner, NIH

About this talk

As an ITSM professional with over 30 years experience in IT, Mike will discuss the importance of collaboration and coordination among all work groups in the creation of a Service Catalog and share the challenges he faced as a Process Owner. In this session, Mike will cover: - Why management support is essential - The process of establishing an effective team - How to utilize project management principles - Defining services: Taking the time needed to do it right - How a maturity model was used in his process - Tool selection: Consider all options - How to keep the momentum going

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