Pandemic-Proof Your Service Desk With Automation for MS-Teams

Presented by

Guy Nadivi, Sr. Director, Marketing, Ayehu

About this talk

COVID-19 has upended the workplace, forcing an exodus from corporate suites to home offices. This massive paradigm shift has wreaked havoc with many service desks. Many others however, have leveraged automation to empower their end users with self-service capabilities, enabling requests to be re-routed away from their already over-burdened staff while still maintaining SLA's. Learn how to: * Turn MS-Teams into a virtual service desk operator that’s available 24x7x365 * Slash MTTR by accelerating resolutions of incidents & requests * Radically reduce your service desk's cost per ticket
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Ayehu’s Intelligent Automation platform enables drag-and-drop visual orchestration that automates IT tasks in minutes. The resulting automation workflows save 95% of the time spent remediating incidents, deliver a 35% cost reduction on repetitive manual tasks, and cut incident MTTR by more than 50%. From a single pane of glass, users can orchestrate automation for complex processes that span multiple environments such as AIOps & Monitoring Systems like Solarwinds & LogicMonitor, ITSM platforms like ServiceNow & BMC Remedy, Messaging & Notification Tools like Twilio & PagerDuty, Cyber Security systems like Splunk & CyberArk, and chatbots like MS-Teams & Slack. Over 220+ Enterprise customers trust Ayehu to automate some portion of their IT infrastructure, including Johnson & Johnson, PayPal, Procter & Gamble, UPS, TD Ameritrade, Pitney Bowes, & Credit Suisse. Large MSPs such as Cognizant, Capgemini, and Accenture, all use Ayehu’s platform for their digital labor, increasing their operational efficiency, and providing them competitive advantage in their respective markets. Schedule a demo to learn more: