Webinar - How to Resolve IT Tickets in 60 Seconds with MS-Teams & Ayehu

Presented by

Guy Nadivi, Sr. Director, Marketing, Ayehu

About this talk

In 2020 MS-Teams added 95 million users, making it Microsoft's fastest growing business app ever (ZDNet). With a total of 115 million users worldwide, including 91 of the Fortune 100 (MSPowerUser), MS-Teams now dominates what Gartner has termed the "Workstream Collaboration" market. The ubiquity of MS-Teams presents IT Operations with an extraordinary opportunity to create a simple but sophisticated new self-service channel that enables end users to remediate their own incidents & fulfill their own service requests. Best of all, by combining the increasingly familiar, easy-to-use interface of MS-Teams with enterprise-grade IT process automation capabilities, service desk tickets can be re-routed away from already over-burdened staff while maintaining (or even improving) SLA's. Please watch this on-demand webinar as we demonstrate how to add automation to MS-Teams and transform it into a scalable virtual NOC operator for your service desk. You'll learn how to: • Build actionable automation into an MS-Teams chatbot • Slash MTTR by accelerating resolutions of incidents & requests • Radically reduce your service desk's cost per ticket

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Ayehu’s Intelligent Automation platform enables drag-and-drop visual orchestration that automates IT tasks in minutes. The resulting automation workflows save 95% of the time spent remediating incidents, deliver a 35% cost reduction on repetitive manual tasks, and cut incident MTTR by more than 50%. From a single pane of glass, users can orchestrate automation for complex processes that span multiple environments such as AIOps & Monitoring Systems like Solarwinds & LogicMonitor, ITSM platforms like ServiceNow & BMC Remedy, Messaging & Notification Tools like Twilio & PagerDuty, Cyber Security systems like Splunk & CyberArk, and chatbots like MS-Teams & Slack. Over 220+ Enterprise customers trust Ayehu to automate some portion of their IT infrastructure, including Johnson & Johnson, PayPal, Procter & Gamble, UPS, TD Ameritrade, Pitney Bowes, & Credit Suisse. Large MSPs such as Cognizant, Capgemini, and Accenture, all use Ayehu’s platform for their digital labor, increasing their operational efficiency, and providing them competitive advantage in their respective markets. Schedule a demo to learn more: https://info.ayehu.com/ayehu-ng-demo-request