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Automating IT Service Management – a pragmatic approach

The IT world is changing rapidly, but latest mega trends like cloud and mobility do not change the set of challenges and drivers IT organizations are constantly facing: cost, quality and compliance – even more so with the fast shift of traditional first-level tasks to more self-services.
The IT world is changing rapidly, but latest mega trends like cloud and mobility do not change the set of challenges and drivers IT organizations are constantly facing: cost, quality and compliance – even more so with the fast shift of traditional first-level tasks to more self-services.

Automation can help tackle these. But what does automation really mean? What should be automated? How would you automate? And what are the benefits you can expect?

Join this session to discuss the process – integration – automation triangle and then learn about examples like change management and request-to-fulfill to discuss some starting points for a pragmatic approach for automating ITSM.
Recorded Mar 12 2014 41 mins
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Presented by
Michael Pott and Kees Van Den Brink, HP EMEA Enterprise Software
Presentation preview: Automating IT Service Management – a pragmatic approach
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  • Title: Automating IT Service Management – a pragmatic approach
  • Live at: Mar 12 2014 10:00 am
  • Presented by: Michael Pott and Kees Van Den Brink, HP EMEA Enterprise Software
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