Reduce Service Desk costs with Big Data Analytics

Presented by

Thore Senneset – Incident Manager in HEMIT and Markus Hammelmann – Dipl.-Ing., MBA working for T-Systems GmbH

About this talk

What value does automation and big data analytics bring? Big Data analytics provides actionable insight and fast knowledge delivery. It allows you to see trends in incident and other service desk data for an easy jumpstart into proactive problem management. Together with faster call handling and problem resolution times, there are significant improvements in efficiency and a decrease in cost for the IT organization. See what others have achieved: The real proof of value of an automation solution is what others have achieved. Join us to hear from: -Thore Senneset – Incident Manager in HEMIT, Norway – on how Smart Analytics helped them reduce incident and interaction resolution times. -Markus Hammelmann – Dipl.-Ing., MBA working for T-Systems GmbH, Germany – will share how Smart Email helps T-Systems to automatically classify incoming tickets and help them to reduce email ticket handling time.

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