Chuck Darst, Senior Product Manager, HP; Brian T. Miller, Senior Product Manager, HP
Getting good, solid processes and procedures in place for ITIL’s Change & Configuration Management processes is critical to serve as a quality foundation to develop from. IT organizations increasingly have a need to evolve beyond traditional Change Management and into a hybrid model where discovery and understanding dependencies is a central to the Change Management process. It is this linkage between Change and Configuration Management that has advanced the relationship into more complementary model.
In this session we will discuss how companies are moving beyond traditional connections between the service desk and CMDB to develop a consumer/provider model for their data and processes. We will look at how IT Service Management is getting smarter by leveraging the dependency and mapping data from the CMDB. Spreadsheets and home grown tools or integrations are increasingly a thing of the past.