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Managing Knowledge and Empowering Users in ITSM

The amount of IT information available to end-users and service desk personnel is enormous. How do end-users learn in the world of IT today? What are the trends and realities? How does the service desk stay relevant helping an end-user community with access to vast sources of information? How do you turn information into knowledge that empowers both end-users and the service desk? Please join us, as we discuss these emerging trends and enabling technologies.
Recorded Oct 10 2013 48 mins
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Presented by
Chuck Darst, HP IT Service Portfolio Management; Susan Merriman, HP Software Professional Services
Presentation preview: Managing Knowledge and Empowering Users in ITSM

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Live Webcast across EMEA on HP Enterprise Software
Simplify the complex needs of your business by taking a holistic approach to IT software. With our complete portfolio of products, HPE can help optimize your applications, information and infrastructure – with security and confidence.

Aimed at IT Operations and Applications managers as well as Developers who need to get a greater understanding of how the HPE IT Performance suite can benefit their organization.

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  • Title: Managing Knowledge and Empowering Users in ITSM
  • Live at: Oct 10 2013 1:00 pm
  • Presented by: Chuck Darst, HP IT Service Portfolio Management; Susan Merriman, HP Software Professional Services
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