Chuck Darst, HP IT Service Portfolio Management; Susan Merriman, HP Software Professional Services
The amount of IT information available to end-users and service desk personnel is enormous. How do end-users learn in the world of IT today? What are the trends and realities? How does the service desk stay relevant helping an end-user community with access to vast sources of information? How do you turn information into knowledge that empowers both end-users and the service desk? Please join us, as we discuss these emerging trends and enabling technologies.