Hi [[ session.user.profile.firstName ]]

Managing Knowledge and Empowering Users in ITSM

The amount of IT information available to end-users and service desk personnel is enormous. How do end-users learn in the world of IT today? What are the trends and realities? How does the service desk stay relevant helping an end-user community with access to vast sources of information? How do you
The amount of IT information available to end-users and service desk personnel is enormous. How do end-users learn in the world of IT today? What are the trends and realities? How does the service desk stay relevant helping an end-user community with access to vast sources of information? How do you turn information into knowledge that empowers both end-users and the service desk? Please join us, as we discuss these emerging trends and enabling technologies.
Recorded Oct 10 2013 48 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Chuck Darst, HP IT Service Portfolio Management; Susan Merriman, HP Software Professional Services
Presentation preview: Managing Knowledge and Empowering Users in ITSM
Recommended for you:
  • Date
  • Rating
  • Views

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Managing Knowledge and Empowering Users in ITSM
  • Live at: Oct 10 2013 1:00 pm
  • Presented by: Chuck Darst, HP IT Service Portfolio Management; Susan Merriman, HP Software Professional Services
  • From:
Your email has been sent.
or close
You must be logged in to email this