Is the BRM role strategic, tactical, operational, or some combination of the three? And how do you determine how well you are fulfilling that role?
As part of the BRM team within his organization, Bob took on the task of developing a BRM specific Maturity Assessment, which would take into account BRM responsibilities as documented within his company, as described in industry white papers and articles, and as formally defined within ITIL.
Bob will highlight the process they took to define and categorize the BRM responsibilities, establish maturity levels that reflected realistic measures for progress and milestones, and then evaluate the team’s level of maturity within each area.
Bob offers this as a launching point for discussion within your organization on how to define and measure the role of Business Relationship Management, not to establish a definitive BRM Model that would apply in all situations.