itSMF USA - ISO/IEC 20000 SIG: SMS Under the Microscope: Problem Management

Presented by

Presenter: Mart Rovers - Moderator: Subrata Gujarat

About this talk

What is the ISO/IEC 20000 SMS? • Problem Management – Basic Concepts • Problem Management and the Service Management System • Problem Management – Implementation Guidance • Q&A

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (198)
Subscribers (17825)
itSMF USA is the definitive & authoritative source for the advancement of IT Service Management best practices.