Problem Mngmt SIG & Nation's Capital LIG | Structured Root Cause Analysis

Presented by

Shellina Damji, Kepner-Tregoe and Mike Malcangio, ServiceNow

About this talk

Shellina Damji will provide an overview of the Kepner-Tregoe® methodology and discuss the benefits of using a Structured Root Cause Analysis methodology within your Problem Management process. Mike Malcangio, from ServiceNow, will discuss the integration of Kepner-Tregoe into the ServiceNow Problem Management module.

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