itSMF USA Problem Management CoI | Root Cause Analysis Summit - KEPNERandFOURIE

Presented by

Bill Dunn and Juan Fourie

About this talk

KEPNERandFOURIE will explain the problem solving processes specifically designed for the IT environment. They will focus on the application of these processes to real world IT issues in which they have been involved. K&F will explain the importance of finding the technical cause of a problem/incident before trying to determine the Root Cause. They will also highlight the RCA application developed in conjunction with ServiceNow and available in their App Store.

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