The Knowledge-Centered Support Difference: a Discussion
About this talk
On July 21, 2015, the itSMF USA Higher Education Community of Interest hosted a BrightTalk session on “The Knowledge-Centered Support (KCS) Difference, and Its Impact at the University of Phoenix.” To follow on with the discussion started in that session, we have invited a few practitioners to share their experiences and expertise with KCS.
Panelists for this session include:
- Rae Ann Bruno, President, Business Solutions Training
- Stephenie Gloden, Vice President, Enterprise Resource Management, Apollo Education Group
- JC Grooms, Knowledge Systems Architect, Minnesota State University, Mankato
- Eddie Vidal, IT Professional, University of Miami
The session will be moderated by Edward Gray, Systems Integration and Support Specialist at the University of Mary Washington and Assistant Manager of the itSMF USA Higher Education Community of Interest.