All Aboard: Managing Organizational Change as You Mature

Presented by

Bill Cunningham & Heather Deanne Strickland

About this talk

Whether it’s transitioning from ITIL® v2 to v3 or maturing any Service Management framework to involve all of IT and your business, the level of change driven by service management initiatives and continual service improvement can often leave people feeling left out. As people striving for excellence we’re all agents of change. Gain some techniques for dealing with it powerfully and insuring everyone’s aboard for the ride.

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