Your ITSM Roadmap Should be Based on ISO/IEC 20000

Presented by

Mart Rovers for the ISO/IEC 20000 SIG

About this talk

Whether you just started your ITSM endeavor or are well underway with it, your roadmap should be based on the international ITSM standard: ISO/IEC 20000. This presentation explains how the requirements and the code of practice of the ISO/IEC 20000 standard has steered many organizations who have embarked on an ITSM adoption program. Some organizations decided on going all the way to become an ISO/IEC 20000 certified organization. Some simply used the standard as their ‘tour guide’ during the journey. And others revitalized their ITSM program with the help of the standard. It is time you also base your ITSM Roadmap on ISO/IEC 20000!

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