Dest:ISO/IEC 20000:Getting Started–Planning & Preparation

Presented by

ISO/IEC 20000 SIG Appointed Contributors

About this talk

The itSMF USA ISO/IEC 20000 Special Interest Group invites you to join the journey to “Destination ISO/IEC 20000”. During this second event the participants will learn about setting up a business case for ISO/IEC 20000 certification, determining the key stakeholders of the certification program, how to obtain commitment from management, build awareness and establish an ISO/IEC 20000 project or program team.

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