Dest:ISO/IEC 20000:Getting Started–Planning & Preparation
The itSMF USA ISO/IEC 20000 Special Interest Group invites you to join the journey to “Destination ISO/IEC 20000”. During this second event the participants will learn about setting up a business case for ISO/IEC 20000 certification, determining the key stakeholders of the certification program, how to obtain commitment from management, build awareness and establish an ISO/IEC 20000 project or program team.
Recorded
Aug 19 2010
62 mins
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Presented by
ISO/IEC 20000 SIG Appointed Contributors
ISO/IEC 20000 SIG Appointed Contributors
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Cybersecurity, It’s Not Just for IT Anymore Oct 30 2019 5:00 pm UTC 60 mins
Dave Hatter, Cyber Security Consultant, Intrust ITCyberattacks are increasing in frequency, sophistication and impact. Recent cybercrime statistics are eye-opening:
The University of Maryland reported that an attack happens every 39 seconds on average, affecting one in three Americans every year
Ransomware costs have risen 184% from $12,762 to $36,295 in Q2 2019 according to a Coveware study
The FBI reported Business Email Compromise (BEC) is a $26 billion dollar enterprise
89% of breaches had a financial or espionage motive according to the Verizon 2016 Data Breach Investigations Report.
SCORE reported that 43% of attacks are on SMBs,
Unfortunately, EVERY organization and individual is a target, and as technology becomes increasingly important in our personal and professional lives, the attack surface grows. IBM CEO Ginni Rometty recently said cybercrime is “the greatest threat to every profession, every industry, every company in the world', and former FBI Director James Comey said
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Lean and DevOps: All in the Family Recorded: Oct 30 2018 62 mins
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Too frequently problem management is understood as something that must be done when things really get bad, or when a customer is screaming because of a failure somewhere else, or as a “last resort” when no one knows what else to do.
In reality, problem management is key to improving the performance of IT and improving the customer’s view of IT’s true capabilities, whether related to technology, applications developed in-house, software, cloud services, etc. You name it, problem management has a role.
This session will cover:
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Cy Howells, Jeremy Gill, Carl Rizzo and George LetavayCy Howells, Jeremy Gill, Carl Rizzo ,George Letavay
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How have changes in technology impacted the relationship between IT and field operations?
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Machine First SMO, Automate CSI, and ITSM in a DevOps World Recorded: Mar 8 2018 57 mins
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In our sessions we will:
Explore what processes can be easily automated
Discuss what automation tools are now available
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Connect, Learn, Grow
itSMF USA is the definitive & authoritative source for the advancement of IT Service Management best practices.
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- Title: Dest:ISO/IEC 20000:Getting Started–Planning & Preparation
- Live at: Aug 19 2010 3:00 pm
- Presented by: ISO/IEC 20000 SIG Appointed Contributors
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