Destination ISO/IEC 20000: Conducting an Initial Assessment

Presented by

ISO/IEC 20000 SIG Appointed Contributors

About this talk

The itSMF USA ISO/IEC 20000 Special Interest Group is invites you to join the journey to “Destination ISO/IEC 20000”. During this fifth event the participants will learn about determining how “certifiable” the organization is by conducting an initial assessment. We have selected an auditor for this session who will share about what kind of evidence satisfies the requirements, about the interviews and observations that are part of the assessment, and about the reporting of the initial assessment findings that serve as input for the ISO/IEC 20000 Certification Project or Program.

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