The Seventeen Real Processes

Presented by

Greg Rowe

About this talk

Surveying the process diagrams in ITIL reveals seventeen processes with flowcharts, unlike the other nine. What's unique about them? This presentation puts it all together into a process reference model of what really works across the Service Lifecycle. It also organizes them into four logical sets and functional groups so you can flexibly grow process maturity in any direction under simplified leadership

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (198)
Subscribers (17803)
itSMF USA is the definitive & authoritative source for the advancement of IT Service Management best practices.