Destination ISO/IEC 20000: Industry News and Updates

The ISO/IEC 20000 SIG Board Members are excited to announce our next Destination ISO/IEC 20000 webcast program – Industry News and Updates. At the time of this session we expect that the new version of the standard has been or is about to be released. Our speakers will enlighten you on these latest developments around the standard and in the ISO/IEC 20000 industry. The Destination ISO/IEC 20000 program is designed to cover every phase of the journey to implementing ISO/IEC 20000 within your organization. Whether your goal is to achieve certification, or simply use the standard as a benchmarking tool, we’ll provide the information you need to reach your destination.

Recorded Feb 17 2011 63 mins

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Presented by
Alex Hernandez, Executive Consultant, Plexent and Jack Probst, Principal Consultant, Pink Elephant

Presentation preview: Destination ISO/IEC 20000: Industry News and Updates

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itSMF USA

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Brian Newcomb and Edward Gray

In this webinar, Brian will introduce the Standard+Case approach and discuss benefits for both IT and non-IT service providers.

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Brian Newcomb is the Director of Technology, Process, and Data Solutions within the Office of Human Resources at The Ohio State University. His team is responsible for aligning HR information systems and related technology with business processes while delivering the data required to drive business decisions. Brian has worked in technical, leadership, and consultancy positions over the last 20 years and has led numerous IT Service Management initiatives and organizational transformation efforts. Today, Brian uses this experience along with industry certifications in ITIL, CobIT, and LeanIT to promote process improvement, maximize value, and foster a customer centric culture.

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The presentation today will focus on the issues facing Security and Risk Management teams and how ITSM teams can provide solutions.

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TBA

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