itSMF Award Finalist: Implementing a Service Management Office

Join John Richie, from BMC Software, as he takes us through a "real life" service management transformation story over the course of 24 months. The journey takes the participants through inception to completion of a Service Management Office. It brings to life the service management situation prior to implementing the SMO as well as the transformation plan to establish a Service Management Office. John will outline good practices, lessons learned and benefits that have been a result of the Service Management Office. Come benefit from their journey!

Recorded Feb 1 2011 60 mins

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John Richey

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itSMF USA

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