Competing as a 21st Century IT Leader
The world of IT is changing. IT organizations – and IT professionals - must change with it. The days of command and control are coming to an end and IT professionals at all levels of the organization must learn how to function on business terms and to lead as part of their daily function. Even if you are leading a team of one, it will no longer be sufficient to be a great technician or tactician. To compete in the new world of IT, IT professionals must become 21st Century IT Leaders
Recorded
Feb 23 2011
61 mins
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Presented by
Charlie Araujo
Charlie Araujo
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Cybersecurity, It’s Not Just for IT Anymore Oct 30 2019 5:00 pm UTC 60 mins
Dave Hatter, Cyber Security Consultant, Intrust ITCyberattacks are increasing in frequency, sophistication and impact. Recent cybercrime statistics are eye-opening:
The University of Maryland reported that an attack happens every 39 seconds on average, affecting one in three Americans every year
Ransomware costs have risen 184% from $12,762 to $36,295 in Q2 2019 according to a Coveware study
The FBI reported Business Email Compromise (BEC) is a $26 billion dollar enterprise
89% of breaches had a financial or espionage motive according to the Verizon 2016 Data Breach Investigations Report.
SCORE reported that 43% of attacks are on SMBs,
Unfortunately, EVERY organization and individual is a target, and as technology becomes increasingly important in our personal and professional lives, the attack surface grows. IBM CEO Ginni Rometty recently said cybercrime is “the greatest threat to every profession, every industry, every company in the world', and former FBI Director James Comey said
“There are two kinds of companies in the United States. There are those who’ve been hacked ... and those who don’t know they’ve been hacked.” In this webinar, you'll get concrete tips and actionable information that will help you improve your personal and professional cybersecurity posture so that you, your organization and your family don't become another statistic. -
CMDB - Best Practices To Make It Really Work Oct 24 2019 6:00 pm UTC 60 mins
Peter BeaselyCMDB - Best Practices To Make It Really Work -
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Agenda:
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Automation everywhere
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Wrap Up
Q & A (All questions will be taken at the end, but please post questions as they arise) -
ITIL 4 vs ITIL v3 – From CSI to CI Recorded: Jun 20 2019 53 mins
Allen UretaITIL v3 introduced Continual Service Improvement (CSI) as a service lifecycle stage that identifies and implements improvements across service strategy, service design, service transition and service operation. This approach has been successfully used to transform organizations and provide a framework to plan, engage and improve the people, products, partners and products necessary to achieve organizational objectives. ITIL 4 maintains the importance of Continual Improvement to the overall Service Management System (SVS) with some updates to modern thinking. Applying a multi-dimensional view, along with an integrated system for value co-creation, enablement and delivery, ITIL 4 re-introduces Continual Improvement as both a model for improvement and a general management practice. This session will discuss hot ITIL 4 guiding principles continue to be used as part of the Service Value Chain to deliver value to customers and consumers.
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CMDB - Guaranteed! Maintaining a Functional CMDB Recorded: May 23 2019 95 mins
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In this webinar, we'll discuss tested effective methods to keep your CMDB Healthy. Configuration Management and its role (recap / reminder).
What makes a CMDB functional?
Success factors that contribute to the maintenance of a healthy CMDB.
How can ITIL v4 help to empower Configuration Managers? -
ITIL 4 Benefits to itSMF Recorded: Apr 25 2019 91 mins
Ragu MantatikarAgenda
1. National itSMF and Local Highlights (Dawn Simmons Khan)
2. Introduction ITIL and ITIL4 (Ragu Mantatikar)
a. ITIL4 Value System b. Element and Organization c. ITIL4 evolutions and improvements from earlier versions d. Learning and Certification e. Maximizing and Value Recognition from ITIL4
3. Wrap Up (SFBay itSMF Board)
a. Chat Q&A b. Next Events
About our Speaker
Ragu Mantatikar is a multi-skilled IT Service Management, Program/ Project Management specialist and a certified ITIL, Prince2 Trainer with extensive experience in Service delivery, ITSM/ITIL processes and tools implementation in various organizations including internal and outsourced environments across APAC region over 20 years. Currently moved to San Francisco and working in SKAEL Inc., as Vice President looking after Service Delivery of Artificial Intelligence-based products. -
ITIL 4: What, How, and Why Recorded: Apr 23 2019 61 mins
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Expect to hear about:
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We’ve all moved into the future. ITIL is doing the same! -
Metrics for Continuous Service Improvement Recorded: Mar 14 2019 44 mins
Lori Tvrdik and Ted GaughanMetrics for Continuous Service Improvement -
Gain Control of Your Software Licensing Universe with SAM Best Practices Recorded: Feb 13 2019 54 mins
Jennah MichalikThis Webinar session will consist of a brief walk through of Software Asset Management’s foundation. Diving deeper into answering the age-old IT question “What do we own and how do we own it?” Specifically, we will highlight various types of legal documentation, noting key verbiage and contractual elements Software Asset Managers encounter in their day to day responsibilities. The briefing will cover various aspects of reviewing, drafting and negotiating agreements to ensure adequate protection and overall license term understanding. Attendees will gain insight into defining drafting and assigning SAM policies, procedures and responsibilities. -
Lean and DevOps: All in the Family Recorded: Oct 30 2018 62 mins
Mike Orzen, President, Mike Orzen & Associates, Inc. Niels Loader, Partner & Principal Consultant an Quint Wellington Redwood‘DevOps’ has become a magic word in IT. But what is DevOps, really? And what is its relationship to Lean IT and Agile? Two key experts who are furthering adoption and development of the DevOps Agile Skills Association (DASA), Mike Orzen and Niels Loader, attempt to clear up any confusion as they review a brief history of DevOps.
In this day and age, it is almost impossible to open a website, article or publication about IT without coming across DevOps. It seems to be defining the current state of development of the IT industry. It is also one of the most misunderstood and misused terms today. DevOps is a label we have devised to describe the journey of the IT industry towards the application of Lean principles to the delivery of IT services and customer value.
This session offers a loosely scripted conversation between two thought leaders in the DevOps community in which they explore the relationship between Lean, Agile and DevOps. -
Accidental Continuous Service Improvement Recorded: Oct 24 2018 64 mins
Bob RiceAccidental CSI - "Did I Do Thaaaat? (in your best “Steve Urkle” voice)
Are you doing Continual Service Improvement by ACCIDENT??? Do you think you are not doing Continual Service Improvement (CSI), or not doing it well? What if you found out that you ARE doing CSI, but just don't realize it? If you think that you don't have time to improve, or have no idea where to start, and cannot get management buy-in and sponsorship to begin CSI, then this session is for you! Don’t let your service quality be held back because CSI is too hard to get started.
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Takeaway:
A PURPOSEFUL Roadmap approach to Continual Service Improvement -
The Ultimate Meetup Executive Connections! Recorded: Aug 27 2018 48 mins
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Unlock the Hidden Treasure – Justifying Problem Management Recorded: Aug 9 2018 64 mins
Bob RiceProblem management is the hidden treasure of Service Management. It is key to ensuring reducing the cost of IT services, improving the value of IT services, and improving customer satisfaction. But how do you justify investing in problem management?
Too frequently problem management is understood as something that must be done when things really get bad, or when a customer is screaming because of a failure somewhere else, or as a “last resort” when no one knows what else to do.
In reality, problem management is key to improving the performance of IT and improving the customer’s view of IT’s true capabilities, whether related to technology, applications developed in-house, software, cloud services, etc. You name it, problem management has a role.
This session will cover:
•Investigating the hidden treasure – What does it take to get problem management “off the ground”; the who, what, where, when and why of problem management
•Searching for the hidden treasure – Gather your team and start mapping metrics for problem management
•Digging up the hidden treasure – How to start - the approach to implementing problem management
•Protecting the hidden treasure – Retain the value - keeping the momentum with problem management -
Learn About Executive Connections at FUSION18 Recorded: Aug 2 2018 19 mins
Cathy KirchThis webinar will dive into the exclusive Executive Connections program available at FUSION 2018. Learn more about how this opportunity can enhance your educational experience through exclusive exposure to industry leaders and experts. The Executive Connection sessions will include stories from Executives; attendees will hear from two Keynote Speakers and share leadership concepts. It will also facilitate networking between you, your peers, and the many invited industry experts, and ensure you are getting the most from your time at the conference. -
Unguarded – A Roadmap For Cyber-Security Improvement Recorded: Jun 28 2018 57 mins
Randy SteinbergThe IT infrastructure management landscape is rapidly changing. Much of what IT used to support, build and deliver on premises is moving up into the Cloud. IT services are moving up and out of the data center and access to these services is moving beyond the four walls of the business. New technologies and devices are spreading and stretching when and where IT services can be used (e.g. Internet of Things). While the shift towards more agile and flexible delivery channels for IT services is creating new business opportunities, it is also creating new business challenges for securing the IT infrastructure and delivering those services safely. How are IT organizations meeting this challenge? What strategies are organizations employing? What technologies, processes and organization changes are taking place to keep the business safe? Learn some answers to these questions and leave with ideas and a roadmap to secure your own IT Infrastructure. -
Blending Operations and Technology Panel Discussion Recorded: Jun 14 2018 54 mins
Cy Howells, Jeremy Gill, Carl Rizzo and George LetavayCy Howells, Jeremy Gill, Carl Rizzo ,George Letavay
Speakers are from Duquesne Light and CTP, LLC.
As technology continues to evolve and becomes a bigger part of everything we do, it’s not just the computers on our desk anymore. The line between field operations and IT has become less clear, and this can affect IT service management.
Questions for the panel:
How have changes in technology impacted the relationship between IT and field operations?
What challenges has this brought to IT service management?
How is or has your organization addressed those challenges? -
The Agile, Lean and DevOps Journey Taken at Nationwide Insurance Recorded: May 3 2018 60 mins
Carmen DeArdo, DevOps Technology Director, Nationwide InsuranceThis presentation will discuss the Agile, Lean and DevOps journey taken at Nationwide Insurance over the last 12 years. Carmen will discuss what has worked, what didn’t and the challenges facing a Fortune 100 company in implementing DevOps practices. This will include impacts on culture, technology and practices including the metrics to use as guideposts on the journey. -
DevOps Decoded Recorded: Apr 25 2018 64 mins
David MoskowitzHosted by the Minnesota LIG, DevOps Decoded -
Machine First SMO, Automate CSI, and ITSM in a DevOps World Recorded: Mar 8 2018 57 mins
Dale ShaferMaking DevOps work in a IT Service Management framework can be challenging. How can we Ensure people see the value in ITSM rather than see it as a bureaucratic slow down to the business? Dale Shafer, Senior Consultant at a Service Management Global Consulting Practice and a member of itSMF USA’s Board of Directors, and will discuss how automating ITSM is an important element in ensuring collaboration with Devops and Agile.
In our sessions we will:
Explore what processes can be easily automated
Discuss what automation tools are now available
Dale is a Senior Consultant at a Service Management Global Consulting Practice. He is a proven leader with 10+ years of experience assessing, designing and implementing large scale Global Outsourcing Delivery engagements focusing on IT Infrastructure Operations, Service Management and Service Integration. His sector experience includes Agribusiness, Banking & Financial Services, Legal, Government, Healthcare, Manufacturing and Retail. Education includes MBA and IT degrees. ITIL and Microsoft Certified. -
Centers for Disease Control Journey to ISO20K & ISO27K Certifications Recorded: Mar 7 2018 58 mins
Jim Landers and Joseph LudwigThe Centers for Disease Control and Prevention achieved a milestone when its mid-tier data center in Atlanta earned its Service Management & Information Security Management Systems Certifications, becoming the first federal data center to do so. In this case study, the speakers explore the entire process from the initial discussions about certification through scoping and planning, prepping for certification and the audit process and how the CDC gained buy-in in the organization.
From the agency perspective, we will hear what the process is like from first-hand experience. If you are considering ISO/IEC ISO/IEC 20000-1:2011 & IT Information Security ("ISO 27001:2013") certification this will be an insightful and useful session.
Connect, Learn, Grow
itSMF USA is the definitive & authoritative source for the advancement of IT Service Management best practices.
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- Title: Competing as a 21st Century IT Leader
- Live at: Feb 23 2011 5:00 pm
- Presented by: Charlie Araujo
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