Destination ISO/IEC 20000: Achieving Certification
Closing gaps, prepare for certification audit, certification audit, communication and celebration
Recorded
Mar 30 2011
58 mins
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Presented by
Dave Kellerman, Lalenya Strickland
Dave Kellerman, Lalenya Strickland
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Dave Hatter, Cyber Security Consultant, Intrust ITCyberattacks are increasing in frequency, sophistication and impact. Recent cybercrime statistics are eye-opening:
The University of Maryland reported that an attack happens every 39 seconds on average, affecting one in three Americans every year
Ransomware costs have risen 184% from $12,762 to $36,295 in Q2 2019 according to a Coveware study
The FBI reported Business Email Compromise (BEC) is a $26 billion dollar enterprise
89% of breaches had a financial or espionage motive according to the Verizon 2016 Data Breach Investigations Report.
SCORE reported that 43% of attacks are on SMBs,
Unfortunately, EVERY organization and individual is a target, and as technology becomes increasingly important in our personal and professional lives, the attack surface grows. IBM CEO Ginni Rometty recently said cybercrime is “the greatest threat to every profession, every industry, every company in the world', and former FBI Director James Comey said
“There are two kinds of companies in the United States. There are those who’ve been hacked ... and those who don’t know they’ve been hacked.” In this webinar, you'll get concrete tips and actionable information that will help you improve your personal and professional cybersecurity posture so that you, your organization and your family don't become another statistic. -
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Success factors that contribute to the maintenance of a healthy CMDB.
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Lean and DevOps: All in the Family Recorded: Oct 30 2018 62 mins
Mike Orzen, President, Mike Orzen & Associates, Inc. Niels Loader, Partner & Principal Consultant an Quint Wellington Redwood‘DevOps’ has become a magic word in IT. But what is DevOps, really? And what is its relationship to Lean IT and Agile? Two key experts who are furthering adoption and development of the DevOps Agile Skills Association (DASA), Mike Orzen and Niels Loader, attempt to clear up any confusion as they review a brief history of DevOps.
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Too frequently problem management is understood as something that must be done when things really get bad, or when a customer is screaming because of a failure somewhere else, or as a “last resort” when no one knows what else to do.
In reality, problem management is key to improving the performance of IT and improving the customer’s view of IT’s true capabilities, whether related to technology, applications developed in-house, software, cloud services, etc. You name it, problem management has a role.
This session will cover:
•Investigating the hidden treasure – What does it take to get problem management “off the ground”; the who, what, where, when and why of problem management
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•Digging up the hidden treasure – How to start - the approach to implementing problem management
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Cy Howells, Jeremy Gill, Carl Rizzo and George LetavayCy Howells, Jeremy Gill, Carl Rizzo ,George Letavay
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How have changes in technology impacted the relationship between IT and field operations?
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Machine First SMO, Automate CSI, and ITSM in a DevOps World Recorded: Mar 8 2018 57 mins
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In our sessions we will:
Explore what processes can be easily automated
Discuss what automation tools are now available
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Centers for Disease Control Journey to ISO20K & ISO27K Certifications Recorded: Mar 7 2018 58 mins
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From the agency perspective, we will hear what the process is like from first-hand experience. If you are considering ISO/IEC ISO/IEC 20000-1:2011 & IT Information Security ("ISO 27001:2013") certification this will be an insightful and useful session.
Connect, Learn, Grow
itSMF USA is the definitive & authoritative source for the advancement of IT Service Management best practices.
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- Title: Destination ISO/IEC 20000: Achieving Certification
- Live at: Mar 30 2011 5:00 pm
- Presented by: Dave Kellerman, Lalenya Strickland
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