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ITSM Certification Pathways: ITIL and ISO 20000 Demystified

Confused by the various paths to ITIL Expert? What is the ITIL Master? Also, what are the appropriate ISO/IEC 20000 certifications for me?

Join us for this event to decipher the various certification paths for ITIL and ISO 20000. Topics will include:
•Which certification is right for you?
•Value of certification (for individuals and the organization)
•How many ITIL Experts does one organization need?
•Differences between ITIL Lifecycle and Capability Expert tracks
•Benefits of each certification individually(ITIL and ISO 20K) and benefits of obtaining each
.
Recorded May 24 2011 61 mins
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Presented by
Leslie Landry
Presentation preview: ITSM Certification Pathways: ITIL and ISO 20000 Demystified
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itSMF USA

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