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ISO/IEC 20000:2011 – The new version: An Overview

On April 15, the new version of the ISO/IEC 20000 was released. The itSMF USA ISO/IEC 20000 Special Interest Group will introduce the new version in a series of four webinars. In this first session we will provide an overview of the main differences between the 2005 and the 2011 version. Besides what has changed, the webinar will also discuss the consequences of these changes.
Recorded Jun 16 2011 47 mins
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Mart Rovers
Presentation preview: ISO/IEC 20000:2011 – The new version: An Overview

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  • Title: ISO/IEC 20000:2011 – The new version: An Overview
  • Live at: Jun 16 2011 5:00 pm
  • Presented by: Mart Rovers
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