ISO/IEC 20000:2011 – The new version: An Overview

Presented by

Mart Rovers

About this talk

On April 15, the new version of the ISO/IEC 20000 was released. The itSMF USA ISO/IEC 20000 Special Interest Group will introduce the new version in a series of four webinars. In this first session we will provide an overview of the main differences between the 2005 and the 2011 version. Besides what has changed, the webinar will also discuss the consequences of these changes.

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