ISO/IEC 20000:2011 – The new version: Alignment with ISO 9001
About this talk
On April 15, the new version of the ISO/IEC 20000 was released. The itSMF USA ISO/IEC 20000 Special Interest Group will introduce the new version in a series of four webinars. One of the reasons to introduce a new version was to improve the alignment with the ISO 9001 standard. In this second webinar we will provide an overview of how the ISO/IEC 2000:2011 standard aligns with ISO 9001.