ISO/IEC 20000:2011 – The new version: (Non-)Alignment with ITIL

Presented by

Bryan Belisle

About this talk

On April 15, the new version of the ISO/IEC 20000 was released. The itSMF USA ISO/IEC 20000 Special Interest Group will introduce the new version in a series of four webinars. In this third session we will provide an overview of how the ISO/IEC 2000:2011 standard lines up with ITIL and where it doesn’t.

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