Service Management: Is IT in Trouble?

Presented by

Dr. Suzanne Van Hove

About this talk

Where is IT headed and how have recent events impacted the IT Service Manager? Has service management moved beyond the ‘start-up’ phase and into a quantifiable profession? Filled with 2011 industry research, this interactive presentation highlights key events happening around us and highlights how we must morph our skills to align with those emerging in highest demand. This webcast will arm you with tools to help: •Heighten the level of credibility with the business •Strengthen your career position •Define 2011 professionalism •Positively perpetuate the image of IT in today’s world This session is itSMF USA’s first opportunity to earn priSM CPDs in a virtual setting. All attendees who attend the full 45 minutes of presentation may file to earn 1 priSM CPD.

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