ITSM: Why So Serious?

This session will take a humorous but informative approach to answer the burning questions:
• What is ITIL®?
• Isn’t ITIL the same as ITSM?
• What should I consider before starting an ITSM implementation?
• Where do I start?
• What kind of training do we need? How much training?
• Where can I hear about others’ ITSM experiences?
• Should I get tools or develop processes first?
• Do I need consulting help?
• Why do ITSM projects fail?
• May I ask you a question?

Recorded Jul 27 2011 54 mins

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Presented by
Doug Tedder

Presentation preview: ITSM: Why So Serious?

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itSMF USA

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