ITSM: Why So Serious?

Presented by

Doug Tedder

About this talk

This session will take a humorous but informative approach to answer the burning questions: • What is ITIL®? • Isn’t ITIL the same as ITSM? • What should I consider before starting an ITSM implementation? • Where do I start? • What kind of training do we need? How much training? • Where can I hear about others’ ITSM experiences? • Should I get tools or develop processes first? • Do I need consulting help? • Why do ITSM projects fail? • May I ask you a question?

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