On the Road | BT Global Services ITIL Journey

Presented by

Beverly Weed-Schertzer

About this talk

BTGS has traditionally tried to do too many things at the same time. Sound familiar? Join us for this session as we learn how the BTGS Customer Operations ITIL Transformation project proved that within a large, culturally diverse organization, employees can make a real difference to their customers and to the business. They’ve become an organization that is firmly focused on value creation for customers.

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