1. National itSMF and Local Highlights (Dawn Simmons Khan)
2. Introduction ITIL and ITIL4 (Ragu Mantatikar)
a. ITIL4 Value System b. Element and Organization c. ITIL4 evolutions and improvements from earlier versions d. Learning and Certification e. Maximizing and Value Recognition from ITIL4
3. Wrap Up (SFBay itSMF Board)
a. Chat Q&A b. Next Events
About our Speaker
Ragu Mantatikar is a multi-skilled IT Service Management, Program/ Project Management specialist and a certified ITIL, Prince2 Trainer with extensive experience in Service delivery, ITSM/ITIL processes and tools implementation in various organizations including internal and outsourced environments across APAC region over 20 years. Currently moved to San Francisco and working in SKAEL Inc., as Vice President looking after Service Delivery of Artificial Intelligence-based products.