ITIL 4: Everything You Ever Wanted to Know (But Were Afraid to Ask)

Presented by

Erika Flora

About this talk

Erika Flora, CEO of BEYOND20 and Lead Editor of the upcoming “ITIL 4 Leader” publication will discuss what's coming down the pike with the new ITIL 4 release. We will also discuss: differences between ITIL v3 and ITIL 4, what to do with your ITIL v3 credits, new concepts tackled in ITIL 4; and we will leave lots of time for Q&A.

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