When ITSM Met Security (A Modern 'When Harry Met Sally')

Presented by

Finn Jensen, CEO of FastPassCorp,

About this talk

IT Security and Resiliency will be at the core of service desks leading into 2020. That puts advanced security solutions and risk management at the top of the list, as ITSM leaders prioritize their resources and build multi-faceted strategies to protect company data and reputations from potential threats as criminals increasingly try to exploit the service desk especially through the password reset process. This webinar will discuss what the present threat landscape looks like, what tactics are being utilized, and how to best position yourself to protect against these very real threats. Key takeaways- • Why social engineering has become the top security risk for the service desk • Create a secure and formal process for authentication of users who call in for a password reset • Where service desks should be prioritizing resources to prevent data breaches now!

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