Raise Your Digital Maturity

Presented by

Vivek Mehta

About this talk

Senior IT leaders like you are increasingly challenged to develop digital strategies for your organization. This can be one of the most significant challenges you face, as there are no comprehensive frameworks to compare against your peers or to assess your ability to drive positive change. An organization’s digital maturity must be assessed across all key dimensions: •Strategy: Is the organization aligned around a vision? •Culture: Is the organization fostering the mindsets and behaviors critical to capturing digital opportunities? •Customer Journeys: Is the organization able to provide the desired customer experience over end-to-end journeys? •Capabilities: Does the organization have the systems, tools, digital skills, and technology to achieve its digital goals? This presentation will provide a blueprint that helps organizations take stock of their digital maturity and compare it with their peers in the industry. By leveraging the capabilities-based framework described in the blueprint, organizations can identify initiatives to achieve the desired digital maturity.

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (198)
Subscribers (17819)
itSMF USA is the definitive & authoritative source for the advancement of IT Service Management best practices.