How to Make Continual Improvement a part of Your Business Strategy?

Presented by

Manjeet Singh, Group Product Manager for ITSM products at ServiceNow

About this talk

Please join the itSMF Continual Improvement CoI for a BrightTalk Session, “How to Make Continual Improvement as part of business strategy and drive results”, scheduled for 1PM EST on Thursday, March 19, 2020. In IT Service and Operation Management, delivery of key services with high availability, low cost, and high customer satisfaction are becoming key success metrics for CIOs and IT leader’s strategy. The Continuous Improvement process plays an increasingly important role in the company because it allows the organization to proactively drive continuous optimization across people/process/service/technology to increase business efficiency, innovation, and competitive advantage. No matter where an organization is in their digital maturity cycle, the improvements sought can be incremental over time or achieved with a breakthrough moment that tries to increase effectiveness and efficiencies to fulfill a company’s objectives. Here are some key dimensions that must be accessed to achieve faster time to value: •What are the benefits of using a continuous improvement business strategy? •How to assess if your corporate culture promotes Continual Improvement Management (CIM)? •How to know when to apply a continuous improvement business strategy? •How to make improvement at agile speed and show impact? This presentation will provide a playbook and best practices that helps organizations to bring strategic alignment and outcome-based approach to drive continual improvements. You will also learn how to make greater use of the creative potential in the minds of your employees and customers using an easy to use framework where everyone feels included in driving the desired impact in their respective work area.

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