NJ LIG: Measured Leadership: How to Put Metrics at the Center of Your Management

Presented by

Charles Araujo

About this talk

Measured Leadership: How to Put Metrics at the Center of Your Management Approach to Drive Behavioral Change Every IT organization has metrics. Most never use them. Used effectively, however, a properly focused metric strategy is one of the most powerful tools in the IT Transformation toolbox. For your metrics strategy to be effective requires that it be designed to measure IT performance against business objectives, that it enables management to take corrective actions and that it is integrated into the organization'€™s management structure. In this webinar you will learn key insights and techniques to help you define and implement a comprehensive metrics strategy that will drive behavioral and organizational change, including: ~ How to design a metrics strategy that will measure IT performance against business objectives ~ How context and correlation will make your metrics strategy actionable ~ Strategies to drive metrics into the center of your organization’s management approach and decision making process About the Speaker: Charles Araujo is the Founder and CEO of The IT Transformation Institute, which is dedicated to helping IT leaders transform their teams into customer-focused, value€-driven learning organizations. He is a recognized leader and expert in the areas of IT transformation and IT organizational change. He serves on the boards of itSMF USA and The Executive Next Practices Institute and his articles have been published and referenced by ZDNet, IT Business Edge, ITSM Portal, TechRepublic and itSMF USA's Forum. He is the creator of "œThe Quantum Age of IT"€, a vision for the immediate future of IT organizations. He is presently at work on two new books and speaks across a wide range of subjects related to this vision of the future of IT.

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