Pittsburgh LIG: Demystifying the Newest ITIL Release with Julie L. Mohr

Presented by

Julie L. Mohr

About this talk

As announced, the OGC has published the newest release of the Information Technology Infrastructure Library® in August of 2011. All five books have been updated with new content and improvements to existing content. The changes represent four years of feedback from various contributors. The goal of the project was to update the publications based upon a Change Control log, remedy inconsistencies within the content and layout, and to simplify the Service Strategy book to make it easier to understand by a broader audience (Best Management Practice, 2011). Why update? This is a simple answer. Anything worth doing right has to stay up to date with the pace of technology. Given the rapid adoption of mobile computing, cloud computing, and the app revolution – why would we not expect a framework that helps us to run IT like a business to change? The changes are not going to start a revolution. However, the changes were needed. Come attend this informative webinar and better understand what has changed and what it means to you. Julie is a dynamic, engaging change agent who brings integrity and passion to everything. Through her books, articles, speaking, consulting, and teaching - her purpose is to change the world through thought provoking dialog and interaction. She is the president of Mind The IT Gap. Julie has a degree in computer science from The Ohio State University and runs an online university that provides exceptional learning experiences.

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