Thinking out of the IT box

Presented by

Mark Smalley with special guests Aale Roos, Robina Chatham and Paul Wilkinson

About this talk

This presentation explores the responsibilities on the business side of the demand-supply chain, offering guidance to IT Service Consumers as to how to get more out of IT. The key message for IT Service Providers is that if they neglect to develop the relationship with the business, they’ll only get a marginal improvement. This presentation gets you thinking outside the IT box and introduces the process framework and best practices from the Business Information Services Library (BiSL). Takeaways: •Recognition that business people think and act differently than (most) IT people •Realization that you need more business knowledge and business empathy in order to collaborate more effectively •Recognition that the business has its own responsibilities and thoughts on how you can help the business to fulfil their part of the bargain •Insight into the BiSL process framework that compliments ITIL

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