Managing Major Incidents: Creating Command-and-Control from the Chaos

Presented by

Gary Ledo, Blue Cross Blue Shield of Minnesota

About this talk

Blue Cross Blue Shield of Minnesota Agenda: 1:00 - Welcome - Yvonne Houle, itSMF Minnesota LIG 1:05 - Bringing Command and Control to the Chaos: Blue Cross' Journey to Orchestrate Activities for Major Incident Handling - Gary Ledo, Process Analyst, Blue Cross Blue Shield of Minnesota 1:45 - Q&A 1:55 - Wrap Up

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