Higher Ed SIG - ITSM Governance in Higher Education

Presented by

John Custy with host Matthew Wollman

About this talk

Attend this itSMF Higher Education Special Interest Group (SIG) webinar to hear John Custy speak about the challenges ITSM practioners face in Higher Education while trying to implement, manage and improve ITSM processes and some ideas on how to address them. Speaker Bio: John Custy John Custy has more than twenty-five years of experience designing, developing, and implementing IT Service Management (ITSM) solutions, both as a practitioner and as a consultant. He has helped many organizations develop their service strategies and translate these strategies into functional business outcomes, resulting in improved IT and Service Management practices. John is a well-known speaker on service management and is an active contributor to service management programs. John received his BS from the University of Massachusetts Lowell and his MS in innovation and technology from Boston University. He is a member of the HDI Faculty and an ITIL-certified Practitioner and Service Manager, holding ITIL Expert, Lifecycle, and Capability certifications as well as ISO/IEC 20000 and ISO/IEC 27002 certifications. In addition, John has been recognized by itSMF as a Distinguished Professional in Service Management (DPSM).

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (198)
Subscribers (17803)
itSMF USA is the definitive & authoritative source for the advancement of IT Service Management best practices.