ITIL4: A journey towards ‘ITSM the Next generation

Presented by

Paul Wilkinson, Founder GamingWorks

About this talk

ITIL®4 represents a significant mindset and behavior shift for IT Service management. One of its core concepts is the Value chain – by definition requiring end to end collaboration. But traditionally we have been operating in department and framework SILO’s - COBIT, BRM, Agile, DevOps and now ITIL4. Not only that, but Agile and DevOps stakeholders see ITIL as out of date within an increasingly agile world. Taking the step from where we are to where we need to be with ITIL is not a one off ‘Implementation’. It is a journey of iterative improvement. Yet at the Same time the world around us is continually changing requiring us to be agile and able to change at pace. The business is throwing ever more demands and opportunities our way. Products and features need to be deployed – Now! Critical systems need to remain stable, reliable and available. But what about change and improvement work!... Welcome to the world of digital transformation and digital disruption. Many organizations are now adopting ITIL4 as part of their ITSM journey, but are struggling to translate theory into practice and create the necessary buy-in and commitment from end-to-end stakeholders. MarsLander is a business simulation that can be used to bring the end-to-end stakeholders to experience and explore solutions to these challenges. Interested in learning more about MarsLander: ITSM the Next Generation? If you've ever been curious about the MarsLander Simulation and how interactive, learn-by-doing workshops have revolutionized training, register today.

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