Achieving ETE Integration/Transparency in a Large Scale Multi-Supplier Environme

During 2008 thru 2011 Procter & Gamble completed a successful
End-to-End outsourcing of its global network and infrastructure/applications by integrating the core strengths of two large suppliers, British Telecomm and HP. This webinar will describe how ITIL v3 was used to leverage Procter & Gamble’s 6 year outsourcing foundation to establish the multi-supplier framework. It will focus on Operational methods employed to achieve, and evaluate a cost effective, reliable, and end user transparent ETE service model.

Recorded Jun 5 2012 62 mins

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Presented by
Daryl Goetz

Presentation preview: Achieving ETE Integration/Transparency in a Large Scale Multi-Supplier Environme

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itSMF USA

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