Achieving ETE Integration/Transparency in a Large Scale Multi-Supplier Environme
About this talk
During 2008 thru 2011 Procter & Gamble completed a successful
End-to-End outsourcing of its global network and infrastructure/applications by integrating the core strengths of two large suppliers, British Telecomm and HP. This webinar will describe how ITIL v3 was used to leverage Procter & Gamble’s 6 year outsourcing foundation to establish the multi-supplier framework. It will focus on Operational methods employed to achieve, and evaluate a cost effective, reliable, and end user transparent ETE service model.