How to Start and Scale on Your ‘Continual Service Optimization’ Journey

Presented by

Manjeet Singh, Director of Product Management at ServiceNow .

About this talk

Often organizations have some form of continual improvement plan in their roadmap, but they struggle to realize continual improvement end-to-end efficiently and at scale. In this presentation by Manjeet Singh, you will learn how to start and scale on your ‘Continual Service Optimization’ Journey. Manjeet is a results-driven technology leader with 20 years of experience in product management, software engineering, data science, analytics, and strategy. Manjeet is a strategic thinker and deeply passionate about learning customer problems with full empathy and providing elegant solutions. Manjeet has a great track record of delivering high impact enterprise and consumer-facing products that have led to a significant increase in revenue, product engagement, and customer satisfaction for the business. He holds a Bachelor's degree in Computer Engineering and an MBA in Product Management & Marketing from Santa Clara University.

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